What can we expect from a Salcombe Abode holiday?

Salcombe Abode is passionate about providing its holiday guests with a truly memorable holiday experience.

We pride ourselves on offering our holiday guests wonderful luxury abodes, presented to a high standard and offering home from home comforts. Together with wonderful welcoming touches for our guests to enjoy on arrival and a concierge style service available. We treat all our guests as individuals and ensure a highly professional, yet personal level of service before, during and after your stay.

Accessibility requirements

Some of our properties may be suitable for those with specific accessibility requirements. Please contact the Salcombe Abode team directly to discuss your requirements.

The 5 "W"s for general FAQsWho manages Salcombe Abode properties?

Each abode is managed by the abode owners, the Salcombe Abode team and the appointed local housekeeping and maintenance team who collectively work in partnership to ensure that our abodes are maintained to the highest standards possible.

Each abode has a local appointed housekeeping team and point of contact on hand to prepare and clean the abode, whilst also being available to resolve any potential issues that may arise. Contact details are provided in the pre-arrival information for our holiday guests.

Does the total number of guests an abode sleeps include babies/infants? 

Yes, the total number of guests stated on individual abode information usually includes the number of babies/infants. Please contact the Salcombe Abode team to discuss directly, so we can consider for individual circumstances and abodes.

Our holiday group has one guest too many for the abode that we love, can we bring a blow-up bed or sleep on the sofa?

Unfortunately, our abodes do not accommodate more than the stated maximum number of guests. This is for our guests’ comfort and enjoyment of the abode and also reflects that the maximum number of guests that an abode has been furnished and equipped to cater for. It also reflects the approved fire regulations for each abode. Should the maximum number of guests be exceeded during a stay, then this will mean you have broken our terms and conditions and your whole holiday party will be asked to vacate the abode immediately, with no entitlement to a refund of monies paid.

Is Salcombe Abode either ATOL or ABTA registered?

Salcombe Abode is neither ATOL or ABTA registered, as we are not a travel agency nor an airline.

ATOL stands for Air Travel Organiser’s Licence and relates to any UK travel company that provides air holidays and flights.
ABTA is the Association of British Travel Agents which is an organisation that ensures quality service through its code of conduct and financial protection for holidaymakers in the event a travel company goes out of business.


How do I book and do I have to pay a deposit?

If your holiday start date is more than 8 weeks away at the time of your booking, we require a 25% deposit. Your 75% balancing payment, plus security deposit will then be due 8 weeks before the start of your holiday.

If your holiday start date is less than 8 weeks away at the time of your booking, we require full payment, together with the security deposit.

How do I pay my final balance?

You will receive an automated reminder when your balancing payment and security deposit are due. This reminder will provide you with a reminder to log into our guest portal to pay your balance in full and the security deposit.

What is a refundable security deposit?

A refundable security deposit is payable for all our abodes before the start of your holiday and is required to be paid 30 days before the start of your holiday. The amount will vary depending on your selected abode. The refundable security deposit provides our abode owners with reassurance that should any damage or loss occur during, or as a result of a guests’ occupancy, that recompense will be sought. The security deposit does not limit liability if the damage is in excess of the amount held. Following our guests’ departure, the Salcombe Abode team are notified of any issues from our housekeeping teams relating to any damages, losses, and/or additional cleaning charges. We will then discuss these with both our guests and abode owners and act as the mediator between both parties to ensure any incidences of damage or loss are dealt with as quickly and efficiently as possible. Please note that the security deposit does not relate to general wear and tear.

The security deposit will be refunded to you within 14 days of departure subject to deductions required and agreed upon.

What are your booking conditions?

Our booking conditions can be found on  BOOKING TERMS AND CONDITIONS.

What is included in a Salcombe Abode holiday experience stay?

Your selected luxurious abode, impeccably presented with high quality linen and towels, is just the start of your holiday experience with Salcombe Abode. Our “Luxury By the Coast” experience includes a fabulous welcome pack, filled with a bespoke selection of goodies from handpicked small UK businesses (locally based wherever possible) and with an environmental and sustainable focus. Together with access to our concierge style service, working in partnership with local small businesses to offer a selection of experiences and add-ons to make your holiday experience truly memorable. Our team are available to deal promptly and professionally with any queries or issues that may arise during your stay.

Can we book a short break?

Yes, it is possible to book a short break outside of the peak seasons and this can be arranged for a long weekend or mid-week stay depending on the abode. Please contact us directly to discuss.

Do you provide holiday insurance?

Salcombe Abode does not itself provide holiday insurance as part of your booking. However, we have partnered with Booking Protect as our Refund Protection partner. They are a separate company to Salcombe Abode and are only able to assist our customers who have purchased refund protection at the time of their booking with us. 'Booking Protect' is an optional refund protection product and you should carefully consult their Terms and Conditions before purchasing. 

We strongly recommend that all guests secure suitable insurance to cover the full cost of their stay. This helps to protect you in the event of any unforeseen circumstances that may result in a need to cancel the booking. For our full cancellation policy, please see our terms and conditions. 

Can we bring our dog on holiday?

Some of our abodes welcome dogs with prior approval and subject to some simple doggie rules, such as no dogs permitted on sofas, on beds or in bedrooms and no dog is allowed to be left alone at the holiday abode. Please refer to specific abode details or contact the Salcombe Abode team to discuss.

Why do you need the names and ages of all guests staying at the holiday abode?

We require the names and ages of all guests for insurance and fire safety records. In addition, some abodes may have specific restrictions based on the age of guests, which will be listed in the individual property details. Only guests named at the time of booking or added to the booking details before arrival are authorised to stay at the relevant abode. This should include any holiday guests that may be joining or departing partway through the stay. 

Can you place an abode on hold while we discuss it with the members of our holiday party?

Yes, we can place an abode on hold for you for 24 hours while you consult other members of your holiday party. Please contact a member of the Salcombe Abode team to arrange for this to take place. It should be noted that once the hold has expired, the dates will automatically be released and be available for booking on our website by others.

Can I pay for the Salcombe Abode holiday via bank transfer (BACS)?

Payments can be made via a BACS transfer, the details of which will be provided upon request. Guests will be responsible for any bank charges both on transfer into our bank or a refund if it is for a security deposit.

 We are a group of friends holidaying together, can we pay for the rental charge separately?

We require one payment to be made to secure the booking and one for the final balance payment and security deposit. These should be made by the lead guest. We suggest that all paying parties transfer the appropriate funds to the nominated lead guest before any payments are made to Salcombe Abode.

How do we cancel our booking?

We understand that sometimes there are reasons for bookings to be cancelled. Should you need to cancel your booking, please contact Salcombe Abode as soon as possible to discuss. Please also refer to our terms and conditions.

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Do you have set changeover days?

Our typical changeover days are Thursday, Friday, Saturday or Sunday. Out of peak seasons, we are often able to accommodate arrivals on alternative days to those shown online, so please contact the Salcombe Abode team to discuss further.

What time can we arrive and what time must we depart?

Our arrival time is from 5 pm onwards and we would ask that you vacate your abode and any car parking space by 9am on your day of departure. These have been adjusted to permit a slightly longer time for changeovers for our housekeeping teams due to the COVID-19 position.

Do you supply bed linen and towels?

Bed linen is provided at each of our abodes, based on your booking requirements where a bed configuration is specified. A bath and hand towel are also provided per person, together with a tea towel.

We do not provide beach towels, so please bring these with you. The towels supplied at each abode are not to be taken to the beach.

Digital image of multiple question marks to represent general FAQsHow do we access our abode?

Prior to your arrival, the Salcombe Abode team will share a pre-arrival email with you. This email will provide detailed directions to your abode and details of how to access your abode on arrival. We use a system of secure keyboxes for our abodes, so you will not have to collect your keys from an office or worry if you are late arriving.

Do your abodes include items for babies / young children, such as cots and highchairs?

Some of our abodes may include cots and high chairs available for use and this will be specified in the specific abode details. If not, these items can be pre-arranged for you as part of our concierge service through a local company.

Can we add on experiences to our booking?

Please contact Salcombe Abode to discuss your requirements and make use of our inclusive concierge style service. Our team will be pleased to assist you.

Can we arrange a food delivery?

You are more than welcome to arrange a supermarket home delivery to your abode. Please ensure that you give the correct full address and include your mobile number when making your food delivery. Please also make sure that your delivery slot is booked for after your check in to your abode and ensure that you are at the abode to accept your food delivery.


Who do we contact if we have a problem during our stay?

Contact details are provided in your pre-arrival information for steps to take should a problem or issue arise during your stay.

In any cases where you encounter a problem, please contact the Salcombe Abode team and property manager as soon as possible, so that any matters can be resolved in an appropriate and timely manner for you. There is also a 24/7 emergency contact number provided that should be used at your discretion and in the event of an absolute emergency out of hours. Our holiday guests can rest easy that any problems or issues will be dealt with in a timely manner to minimise the impact on your holiday.

What should we do if we have a complaint?

We seek to ensure that our abodes do not cause the need for any complaints. However, if there are any issues on arrival or during your stay, please raise these as soon as possible with the Salcombe Abode team, so there is an opportunity for action to be taken so you can continue to enjoy your stay.

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When will my refundable security deposit be returned?

Digital image of multiple question marks to represent general FAQsThe refundable security deposit will be refunded to you within 14 days of departure, subject to no charges made against it. Any issues noted by our housekeeping team relating to damage, loss or additional cleaning charges will be noted and reported to us by the housekeeping teams. We will then discuss these with our guests and abode owners to ensure any incidences are dealt with and a resolution agreed as quickly and efficiently as possible.

We have left something at the abode after departure.

Please contact Salcombe Abode as soon as possible and let us know what you have left behind and ideally where it may be in the abode. We will endeavour to work with our housekeeping team to locate this and do our best to return the items to you.

How can we leave a review?

This will be outlined in your pre-departure email. We would love to hear your comments and feedback, so we can share with others and also continue to fine tune our services offered to our holiday guests.